Charles Hageman

Customer Journey Manager

KLM

Kingdom of the Netherlands

Airline professional with over 10 years of experience in, and thorough understanding of insights generation, product development, program management, customer journey mapping, customer segmentation, (online) co-creation, qualitative and quantitative research. 
Currently working on Inflight Connectivity with the ultimate goal to use connectivity and WiFi to connect passenger devices, crew devices and seatback IFE to ensure interaction. Also leading the program for a narrow-body IFC supplier selection.